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Americans with Disabilities Act


This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Los Angeles County Public Works (Public Works). This procedure does not apply to complaints of discrimination in employment. If this is an employment related complaint, please contact the Human Resources Division.


Any individual who feels that they have been discriminated against in the provision of a program or service operated by Public Works shall have the ability to file a formal grievance, have the grievance responded to, and to request an appeal if they are dissatisfied with the resolution of their grievance.

The written complaint shall contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints will be made available upon request.

The complaint should be submitted and signed by the grievant and/or their designee as soon as possible but no later than 180 calendar days after the alleged violation to:

An informal meeting will be arranged with the ADA Coordinator to answer any questions, upon your request. Within 90 calendar days from the date the complaint was filed, the ADA Coordinator or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the findings of Public Works and offer options for resolution of the complaint.

If the complainant and/or designee is dissatisfied with the response by the ADA Coordinator or their designee, the complainant and/or designee may appeal the decision within 90 calendar days after receipt of the response to the U.S Department of Justice, Civil Rights Division, as follows:

The ADA Coordinator shall maintain files of grievances received along with all communications, recommendations, and other records pertained to the grievance for at least three years.

This document may be made available in alternate formats upon request.