Customer Service

The Los Angeles County Waterworks Districts (LACWD), a division of the Los Angeles County Public Works, is committed to providing its customers with reliable water that meets or exceeds all state and federal health standards and excellent customer service.

Should you have questions about your water, please visit the Your Water page for information about water quality and where your water comes from.

Our online bill pay portal provides credit card and eCheck payment options, and offers Auto Pay and eBill paperless billing options, visit: My Waterworks Account Manager (MyWAM).

Sign up for Service/Online Submittals

Access Customer Order Form, Refund Request, Declaration of Household Income, Water Bill Appeals, Change of Address, Continuity of Service Agreements (Landlords Only), and other District forms.



Development Services Submittals


How are we doing?

We want your feedback! We would appreciate your input regarding your recent and ongoing contact with our office and field staff to help us improve our service. It will also enable us to recognize employees who provide excellent customer service and ensure we continue to provide service that meets your needs.

LACWD Front Desk

LACWD Offices

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