Frequently Asked Questions (FAQ)

Why am I unable to view and print facsimiles of some invoices listed in the Public Works Customer-Invoice Payment Status Inquiry?

Customers have the ability to view facsimiles of most Public Works invoices dated on or after August 25, 2011.

The status and facsimiles of new invoices will be available in the application approximately two weeks after the invoice date. For invoices or services paid by customer deposit resulting in a zero balance due, facsimiles are not available and invoices are not mailed out.

Facsimiles for invoice numbers with a prefix of IN, MA, AR, DI, and SA are not available through the application.

Please contact the Customer Service Hotline at (626) 458-5990 to obtain facsimiles of invoices not available through the application.